Terms of Service

1. Who can use the Service

You must be at least 18 and able to form a binding contract. If you create a workspace for a company or other organization, you accept these Terms on its behalf and confirm you have authority to do so. That organization is the “Customer”. People who join a workspace are “Authorized Users”, and the Customer is responsible for their use of the Service.

2. Accounts and workspaces

• Give accurate information and keep it up to date.
• Keep your password private. You are responsible for activity under your account. Tell us promptly at [support email] if you think someone else has used it.
• Workspace admins control the workspace. They can invite and remove people, change roles, reset passwords, export data, and delete the workspace.

3. Plans, trials, and billing

3.1 Plans

Plans, prices, and limits are listed on our Pricing page. Limits apply per workspace. The Free plan costs nothing. Paid plans are billed in advance, monthly or yearly.

3.2 Free trials

We may offer a free trial of a paid plan. Trials do not require payment details and never turn into a paid subscription on their own. When a trial ends, the workspace moves to the Free plan unless an admin chooses a paid plan.

3.3 Automatic renewal

Paid plans are subscriptions that renew automatically at the end of each billing period for another period of the same length. We charge the payment method on file at the start of each period, at the price then in effect plus any applicable tax, until you cancel. Before you subscribe, we show you the plan, the price, how often you'll be charged, that the subscription continues until you cancel, and how to cancel, and we ask for your express agreement. After you subscribe, we email you a confirmation of these terms and how to cancel.

3.4 Reminders

For yearly plans, we email the workspace's billing contact 15 to 45 days before each renewal with the renewal date, the amount, and how to cancel. For every paid plan, we also send a reminder at least once a year that describes the subscription, how often and how much you are charged, and how to cancel.

3.5 Cancellation

You can cancel online at any time in Settings, under Plan & billing, without contacting us. You can also cancel by emailing [support email]. Cancellation takes effect at the end of the current billing period: you keep access until then and are not charged again. If we show you an offer when you cancel, we will also show a button to finish cancelling.

3.6 Refunds

If you cancel a new subscription within 30 days of its first payment, we refund that payment in full. Otherwise, payments are non-refundable and we don't give credits for partial periods, except where the law requires.

3.7 Changing plans

Upgrades take effect immediately, and we charge the prorated difference for the rest of the current period. Downgrades take effect at the next renewal. If a workspace is over a plan's limits, nothing is deleted, but you can't add people or active templates until you are back under the limit or upgrade.

3.8 Price changes

We may change prices for future billing periods. We will email the billing contact at least 7 and no more than 30 days before a new price takes effect, with the new price and how to cancel. If you don't want to pay the new price, cancel before it takes effect.

3.9 Taxes

Prices do not include taxes. You are responsible for sales, use, and similar taxes. Where we are required to collect them, we show them at checkout before you pay.

3.10 Payments

Payments are handled by our payment processor, Stripe. We do not receive or store full card numbers. If a payment fails, we may retry it and will email you. If it still hasn't succeeded after 14 days, we may move the workspace to the Free plan.

3.11 Early access

While paid plans are being built, the Service may be offered free of charge without limits. We will email workspace admins at least 30 days before plan limits start to apply.

4. Your content

• “Customer Data” means the templates, categories, and other content that you or your Authorized Users put into the Service, and account information about your Authorized Users.
• The Customer owns Customer Data. You give us a limited license to host, copy, process, and display it only to provide, secure, and support the Service, as described in our Privacy Policy and Data Processing Addendum.
• We do not sell Customer Data, use it for advertising, or use it to train machine-learning models.
• You are responsible for Customer Data, for having the right to use it, and for the emails you send with it.
• Admins can export the workspace at any time in Settings.

5. Acceptable use

You will not, and will not let anyone else:

• send spam, or email that breaks the CAN-SPAM Act or other anti-spam, marketing, or privacy laws, using templates from the Service;
• store content that is illegal, infringing, defamatory, harassing, or deceptive, including phishing emails or impersonation;
• upload malware, or probe, overload, or get around the Service's security, rate limits, or plan limits;
• access another workspace's data, or share accounts to get around plan limits;
• copy, resell, or reverse engineer the Service, except where the law allows; or
• use the Service if US sanctions or export laws prohibit you from doing so.

We may remove content or suspend access that breaks this section.

6. Our property

We own the Service, including its software, design, and trademarks. These Terms don't give you any rights in them beyond using the Service. If you send us feedback, we may use it without any obligation to you.

7. Other services

The “Open in” button hands a template to your email provider, such as Gmail, Outlook, or Yahoo, or to your computer's mail app. Those services are run by other companies under their own terms and privacy policies, and we are not responsible for them.

8. Confidentiality and security

We treat Customer Data as confidential and protect it with the measures described on our Security page. We disclose it only to our subprocessors as needed to run the Service, as the Customer directs, or when the law requires. When the law allows, we will tell the Customer before responding to a legal demand.

9. Suspension and termination

• You can stop using the Service at any time. Admins can delete the workspace in Settings, and anyone can delete their own account there.
• We may suspend or end access for a material breach of these Terms, for non-payment, or when the law requires. Where practical, we will give notice first and a chance to fix the problem.
• We may discontinue the Service with at least 60 days' notice and will refund prepaid fees for any period after it ends.
• When a workspace is deleted, we delete its data from our live systems right away and from backups within 30 days. Export first if you want a copy.
• Sections that by their nature should survive, such as payment obligations, disclaimers, limits on liability, and governing law, survive termination.

10. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't promise that the Service will be uninterrupted or error-free, or that templates will look the same in every email program. Review every email before you send it.

11. Limits on liability

To the fullest extent the law allows:

• neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if told they were possible; and
• each party's total liability arising from these Terms is limited to the greater of the amount the Customer paid us in the 12 months before the event that led to the claim, or $100.

These limits don't apply to the Customer's payment obligations, to either party's indemnity obligations, or to liability that the law does not allow to be limited.

12. Indemnity

The Customer will defend us against third-party claims arising from Customer Data, from emails sent using the Service, or from a breach of section 5, and will pay the resulting damages and reasonable legal fees, as long as we notify the Customer promptly and let it control the defense.

13. Governing law and disputes

California law governs these Terms, without regard to conflict-of-law rules. Disputes will be heard in the state or federal courts located in California, and both parties consent to their jurisdiction. Before filing a claim, each party agrees to try to resolve the dispute informally for at least 30 days after notifying the other. Nothing here stops either party from seeking an injunction to protect its intellectual property, or stops you from filing a complaint with a government agency.

14. Changes to these Terms

We may update these Terms. For a material change, we will give at least 30 days' notice by email or in the Service before it takes effect, and if the change affects your automatic renewal, the notice will explain how to cancel. If you keep using the Service after a change takes effect, the updated Terms apply. If you don't agree, stop using the Service and cancel.

15. General

These Terms, together with the Privacy Policy, the Data Processing Addendum, and any order form signed by both parties, are the entire agreement about the Service. A signed order form controls if it conflicts with these Terms. If part of these Terms is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver. You may not assign these Terms without our consent, except to a successor to your business; we may assign them to a successor to ours. Neither party is responsible for delays caused by events beyond its reasonable control. We send notices to the email address on your account. You can send notices to [support email].

16. Notice for California users

Under California Civil Code Section 1789.3, California users are entitled to the following notice. The Service is provided by [Company legal name], [Business mailing address], telephone [Business phone]. Current prices are on our Pricing page. To resolve a complaint about the Service, or to get more information about using it or its charges, contact us at [support email]. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

17. Contact

[Company legal name]
[Business mailing address]
[support email]
[Business phone]